Terms & Conditions

Use of any of our services assumes that you have read and agree with Dogrelate terms and conditions. Dogrelate will make all reasonable endeavours to run trainings and rehabilitation in a safe and professional manner at all times and in accordance with veterinary advice (where applicable) and good practice.

Dogrelate services have public liability and general insurance suitable for dog behaviour therapy, dog training and dog rehabilitation. Any physical activity can have risks, however remote. Participation in Dogrelate training and behavior therapy activities is entirely at the risk of the participant.

Dogrelate does not accept any responsibilities; whatsoever for any injuries or losses sustained which are not covered by Dogrelate’s insurance. Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.

In the interest of safety, responsibility and welfare, it is important that the following information is noted:

  1. Dogrelate Website Disclaimer
  2. Dogrelate General Terms and Conditions

1. Dogrelate Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Dogrelate and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Throughout this website you are able to link to other websites which are not under the control of Dogrelate. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Dogrelate takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The content on this website is the property of Dogrelate.

2. Dogrelate General Terms and Conditions

All training and rehabilitation techniques used by Dogrelate are kind, fair and reward based. Every training & rehabilitation provides individual tuition and a relaxed environment. Trainings are designed to be fun and rewarding for both dog and owner but in the interest of safety, responsibility and welfare it is important that the following terms and conditions are noted.

Harsh handling is not permitted in training and is strongly discouraged at any other time.

Dogrelate does not restrict the number of family members that are allowed to the training (the more the merrier) and children are more than welcome. However, an adult must accompany young people under the age of 16. Young children under the age of five are also welcome; a second adult should also attend to enable one adult to concentrate on the child and the other with the dog.

All dogs attending the training should be fully vaccinated and up to date with their boosters. Please do not bring your dog to the training if he or she has been in contact with another dog infected by a contagious disease. If you are unsure whether or not to bring your dog to the training please do not hesitate to call Dogrelate or speak with your veterinary surgeon. If a dog is unable to attend training due to sickness, the owner is asked to give notice as soon as he finds out.

Dogrelate Training Terms and Conditions

By making a booking, you acknowledge that you have read, understood and fully accept our terms and conditions as detailed below:

Dogrelate Bookings
  1. When time allows before the first training, we will send you confirmation of your booking. This will confirm payment, the intake date, and give other information pertinent to your booking.
  2. It is the client’s responsibility to ensure they attend on the correct date, time and place for the trainings.
  3. Booking confirms your attendance at single bootcamp trainings and at the 10 x bootcamp training course. Please make every effort to attend the appointments. If you are unable to attend, please let Dogrelate know as soon as possible.
Dogrelate Fees and Prices
  1. The payment for the intake training and for single trainings is due on or not later than 7 days after the day, in cash or by bank transfer.
  2. The full course fee of 10 x bootcamp training must be paid in advance before the first training by a method acceptable to Dogrelate. There is no refund possibility, even if the dog owner decides to the 10th lesson. Exceptional circumstances will be considered on a case-by-case basis. This training will be valid for 1 year from the first training date.
  3. Dogrelate requires a 24 hours notification of cancellation of a training lesson, otherwise an administration fee of €30 will be charged for single lessons, €50 for the cancelation of an intake/assessment.
  4. Failure to pay in a timely fashion may result in your training being given to another client.
  5. There will be no partial refunds for missed trainings.
  6. Price advertised at time of booking applies.
Dogrelate Training Attendance
  1. Our courses consist of weekly or bi-weekly classes, rather than a roll-on, roll-off programme or random attendance. For optimum results, we hope that you will attend all the training and complete the course.
  2. To make the most of the classes and achieve optimal results, many short daily training sessions at home are favourable to allow you and your dog to practice the techniques and lessons prior to the next class.
  3. It may at times, be necessary to cancel sessions due to inclement weather. This will be seen as a postponement with the session rolling over to the following week.
Dogrelate Training Rules
  1. The following items are NOT PERMITTED in Dogrelate training under any circumstances: choker chains and/or check chains of any description; any other device that causes discomfort, pain or fear to the dog; prong or pinch collars; any equipment that Dogrelate deems unacceptable. The use of physical force and punishment-based training techniques are not permitted in Dogrelate trainings.
  2. We acknowledge that successful human-dog training depends on a combination of learned skills on part of the dog and owner. As such Dogrelate will work directly with any dog to communicate current best practice animal behaviour knowledge that best suits the human’s and the dog’s needs.
  3. A dog’s behaviour is ultimately the owners’ responsibility and Dogrelate will make every reasonable effort to help the client attain goals, but makes no guarantee of performance, on the part of the client or dog as a result of providing professional dog behaviour modification training and rehabilitation.
  4. If a Dogrelate client decides to consult another dog trainer or dog behaviourist while receiving dog training services of any type with Dogrelate and if Dogrelate has not recommended specifically this dog trainer or behaviourist, Dogrelate reserves the right to end the relationship with the client and will not be liable to respond to any further inquiry.
Confidentiality

All customer records and information is kept in the strictest of confidence and is not shared with any third party.

Thank you to all our customers for their continued support. Please remember to let us know if there is anything you think we could do better.

Cookie Policy

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Contact

Ulrike Meder
Dogrelate
Amstelzijde 52
1184 VA Amstelveen

+31 (0) 6 50 603 605

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